Hardware defect

Please draw an RMA number

No one is perfect, even with our devices there can be now and then a lemon. However, this is extremely rare*, which is why we also offer a 3-year warranty** for the majority of our product portfolio. If your Snom device should prove to be defective within the warranty period, you are entitled to repair or replacement (RMA - Return Material Authorization).


*For many years, our RMA rate has been below 0.3% annually.
** Please refer to our overview which devices have 2 or 3 years warranty.

 

Please note these instructions on the RMA process:

  • If you purchased your Snom product directly from us, please report the defect to our helpdesk.
  • In all other cases, please contact your Snom dealer for RMA processing.

The RMA process in brief (for distributors):

  • Create an RMA request online on our helpdesk: helpdesk.snom.com 
  • Snom will check your request and provide you with the RMA number.
  • Write the RMA number legibly on the outside of the package and return it to us to the address indicated in the RMA process.

 

Some notes for submissions:

  • Please note that we cannot accept returns without a valid RMA number.
  • Please never write the RMA number on the original packaging of the phone.
  • Please use an outer packaging in which you place the original packaging.

 

You can create an RMA process here:

Contact person

Headquarter Berlin

+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)

 

Inhouse Sales
Inhouse Sales

language Sales DACH

phone +49 30 39833 0

mail_outline website@snom.com

Locations

Snom Technology GmbH
Aroser Allee 66
13407 Berlin

Phone: +49 30 39833-0
Fax: +49 30 39833-111

info@snom.com
www.snom.com

Contact

Search for help

Are you looking for help with a problem, a manual, an answer to your question or the latest firmware for your Snom device?

We have set up the Snom Service Hub to provide you with everything you need.

 

 

Snom D865

Thank you for visiting the Snom website

Please choose the regional Snom website you would like to visit.


For the United States, Canada, Central and South America:

Snomamericas.com


For the Rest of the World:

snom.com