In the office (On Premise) 

A "locally" installed telephone system, also referred to as "on premise", in conjunction with a local SBC (Session Border Controller), offers the advantage that it maintains internal telephony even if the internet fails. In addition, there are some specialised providers of on premise telephone systems that allow for use or coupling with old or existing telephony infrastructure together with VoIP. Many PBX providers offer their telephone system as software and leave it up to their customers to decide whether they want to use it locally on their own server ("on premise") or in the "cloud". Some providers also offer an intermediate solution and rent a hosted server with the PBX installed on it exclusively to customers.

At home / mobile (home office)

If you want to work in a home office, it does not matter which solution your employer has chosen. It is possible to connect the phone to a local server (located in the company's headquarters) via a VPN tunnel connection as well as to connect the phone to a cloud solution. The phone only needs to be connected to the internet and power.

CTI solution: Support of existing software?

One of the best reasons for using VoIP telephony is the direct connection to the computer world. With this regard, when choosing your VoIP telephone system (PBX), it makes sense to ensure that it supports the software systems you want to use. It therefore matters whether the PBX you want to use uses, for example, MS Exchange or your CRM (customer relationship management). The key to this topic is the so-called CTI (Computer Telephony Integration).

Buy Snom devices from a PBX partner?

After the question of which Snom devices you want to use and which PBX is the right one has been clarified, you naturally want to know where to buy our devices. As Snom does not offer the devices itself, but through distribution partners, there are these options:

• Some PBX providers offer Snom devices directly for purchase.
• You can purchase our devices from a Snom Partner & retailer.

Frequency Firmware Update

With the release of firmware version 10 in early 2019, Snom has changed the cycle in which updates are released. Since then, Snom releases 4-5 updates per year. In order to ensure that the new firmware does not cause any disruptions, it is common practice among most telephone system (PBX) providers to first test the new firmware and only release it for customers to download after error-free testing. It is therefore best to find out in advance how the procedure works with the PBX provider of your choice.