Starting calls from the CRM application (CTI) 

A really useful feature available to us with the introduction of VoIP telephony is to start calls from an application. This CTI option (Computer Telephony Integration) makes it possible, for example, to click on a phone number from Outlook, from a browser or from your customer management programme (CRM) and thus start a call. The requirement for this is a PBX with a corresponding software client.
This solution is exclusively dependent on the PBX used. Snom offers full support for this with all cordless phones and desk phones.

Employees can make calls alone using a headset (UC)

You would like to make calls with your telephone system and a so-called UC client (Unified Communications) without telephones, but with headsets. This method is used in some industries, e.g. in call centres.
Snom offers headsets for different purposes:

• Headsets for desk telephones
  • Snom A100M / A100MD
  • Snom A150
  • Snom A170
  • Snom A330M / A330D
     
• Headsets for Snom M-Series cordless phones
  • Snom A100M / A100MD
  • Snom A190
     
• Headsets for Snom MSC-Series cordless phones
  • Snom A100M / A100MD

Mobile telephony on a large (outdoor) area

If you want to span your DECT multi-cell network not only indoors, but also across buildings and outdoors, the Snom M900 Outdoor is just what you need. This is specially designed for outdoor use. You can find detailed information about DECT Multicells in the Snom Service Hub.

Pairing the audio conference device "Snom C520-WiMi" with conference software

In addition to the usual use of our audio conferencing device Snom C520-WiMi, it is possible to connect it to a computer via Bluetooth. Then the device registers as a "headset" and can be used by participants on site to talk to colleagues connected via conference software on the PC.

See if colleagues are on the phone or available (→ BLF)

A really particularly helpful function of the desk telephones was and is the status display by means of so-called BLF keys. These busy lamp field keys can be individually assigned on each telephone with colleagues with whom you have frequent contact and with whom you would like to know whether they are on the phone or can be reached.  
The button next to the corresponding field usually (also with Snom) contains a coloured LED that indicates:

• whether the participant is free (lamp off),
• is called or calls itself (lamp flashes) or
• whether he or she is on a call (lamp lights up continuously).

Alarm functions of a special Snom handset

If there is an accident at work or a medical emergency such as a heart attack, your employee may no longer be able to call for help. For this and similar situations where the reliability of technology is important, there is the Snom M85. It has 4 different alarm triggers and offers the right solution for critical situations:

• press the alarm button to call for help in an emergency
   
• position sensors detect the so-called "man down": if the device registers motionlessness in a lying position for a longer period of time, the device can send an emergency message
   
• Another option is the "man running" message: This assumes that running indicates an emergency or other alarm situation, and so an alarm can be triggered automatically even in very critical situations
   
• and as a further protective mechanism, the Snom M85 has an optional strap attached to the phone, which can be used to attach to the lift cage of a hoist crane, for example, and which, should it be torn off the phone, so-called "pull cord", also triggers an automatic alarm call.

Telephoning in hygiene-critical environments

In some environments, especially in the medical field, hygiene is a priority in addition to good voice quality. The Snom M90 DECT handset has been specially designed for use in such environments. For this purpose, it is equipped with a special protective cover certified according to JIS-Z2801, which provides no breeding ground for bacteria. For effective inactivation of other "nosocomial pathogens", including "enveloped viruses", the case can simply be wipe-disinfected with up to 99.99% isopropyl alcohol! At approx. 130 g, the Snom M90 is not only particularly handy, but also certified to IP65 and thus immune to splash water and dust. Even falls from a height of up to 2 metres are no problem thanks to the reinforced housing. With up to 17 hours of talk time, the Snom M90 can be used without interruption throughout the day.

Put Snom phones into operation at almost any location via network connection over WLAN

With the Snom A210 WLAN USB Dongle, every current Snom phone of the Snom D3xx and Snom D7xx series with a USB port becomes a WLAN-capable device, because more and more often, offices rely on being able to connect devices in a mobile way and, if possible, without many cables. The dongle is specially designed and optimised for Snom desk phones, i.e. no awkward operation or, in the worst case, even disconnections when using third-party dongles. The small, handy dongle is simply connected via the USB port of the Snom phone and can be configured directly via the phone. Once connected to the local WLAN, you can use all the functions of the device as usual - just like via cable!